This high-content audio series will empower
healthcare professionals with skills to dramatically improve the
quality of interactions with patients. This will lead to improved
patient compliance. Communicate your way to success! Highlights
from the CD series include:
- Dramatically boost your listening skills
- Opening & closing patient visits with impact
- Immediately establishing rapport with patients
- One question never to ask patients
- Top tips for interviewing & educating patients
- Creating patients that will market for you
The 6 CDs, divided into over 35 sessions,
deliver nearly 5 1/2 hours of practical ideas you
can immediately use:
Disc 1: Opening & Closings
Introduction
Patient Name Guidelines
Preparing for Visit
Effective Openings
Small Talk Equals Big Rewards
Effective Closings
Adding a Personal Touch
Looking Professional: You & the Office
Disc 2: Nonverbal Communication & Listening Skills
Understanding Nonverbal Communication
Interpreting Our Body Language
Powerful Paralanguage Cues
Active Listening Skills
Barriers to Effective Listening
Disc 3: Empathic & Caring Behaviors
Types of Clinician-Patient Relationships
The Power of Empathy
Differences between Empathy & Sympathy
Incorporating Empathy
Healthy Dose of Humor
Encouraging Patients
Disc 4: Special Topics
Working with Anxious Patients
Working with Depressed Patients
Conflicts & Noncompliance Issues
When the News is Bad
Family Dynamics
Caution with Psychosocial Advice
Disc 5: Gathering Information: Interviewing Patients
Introduction to Interviewing
Closed-ended Questions
Open-ended Questions
Handling Sensitive Topics
Question Never to Ask
Addressing Patient Questions
Disc 6: Giving Information: Educating Patients
Introduction to Patient Education
Sketching Works
Using Office Charts / Models
Brochures & other written Materials
Avoiding Information Overload
Promoting Healthy Behaviors
Good & Bad of Internet Resources
BONUS CD
You will receive this special Communicating with Patients Success Guide,
an 80-plus-page manual packed with practical information (PDF File)
The six audio CDs plus the special bonus Success Guide (seven items in all!) for
$199.95 US Dollars
Internet Special: $124.95
HOW TO ORDER
Secure Online Ordering
Phone / Fax / Mail Ordering
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