Booking The Center for Healthcare Communication Seminars & Coaching

Booking Process

All seminars and coaching sessions are customized to your specific needs. Our trainers and coaches usually spend several days to weeks with an organization, which often comprises a combination of training and coaching.

Please contact our office and we will create a tailored proposal to dramatically enhance your organization’s level of patient satisfaction!

Phone: 1-800-677-3256 or 440-338-3056
Email: info@communicatingwithpatients.com

Phases of Program Development*

Excellent communication skills in the healthcare setting are a critical component to successful patient interactions. To achieve these goals, a systemic approach is required which includes three phases

Pre-project Assessment

• Review written material (e., website, patient satisfaction survey results, etc),
• Interviews with directors, physicians, nurses and administrative professionals,
• Survey program participants

• Based the information gathered during the assessment phase, a program is developed to meet the needs of your organization
• Programs are structured around your time frames,
• A variety of teaching modalities are employed including case studies, role plays and discussion.