Communicating With Patients

Working with healthcare professionals to dramatically improve patient satisfaction!

Booking The Center for Healthcare Communication Seminars & Coaching

Booking Process

All seminars and coaching sessions are customized to your specific needs. Our trainers and coaches usually spend several days to weeks with an organization, which often comprises a combination of training and coaching.

Please contact our office and we will create a tailored proposal to dramatically enhance your organization’s level of patient satisfaction!

Phone: 1-800-677-3256 or 440-338-3056
Email: info@communicatingwithpatients.com

Phases of Program Development*

Excellent communication skills in the healthcare setting are a critical component to successful patient interactions. To achieve these goals, a systemic approach is required which includes three phases

Pre-project Assessment

Review written material (e., website, patient satisfaction survey results, etc),
Interviews with directors, physicians, nurses and administrative professionals,
Survey program participants

Professional Training

Based the information gathered during the assessment phase, a program is developed to meet the needs of your organization
Programs are structured around your time frames,
A variety of teaching modalities are employed including case studies, role plays and discussion.

Post-project Reinforcement

Email participants to review material
Teleseminars reviewing key concepts

*Physician One-on-One Communication Skills Coaching sessions are usually done during a visit to a healthcare organization.