The Center for Healthcare Communication
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Booking The Center for Healthcare Communication Seminars & Coaching

Booking Process

All seminars and coaching sessions are customized to your specific needs. Our trainers and coaches usually spend several days to weeks with an organization, which often comprises a combination of training and coaching.

Please contact our office and we will create a tailored proposal to dramatically enhance your organization's level of patient satisfaction!

Phone: 1-800-677-3256 or 440-338-3056
Email: info@communicatingwithpatients.com

Phases of Program Development*

Excellent communication skills in the healthcare setting are a critical component to successful patient interactions. To achieve these goals, a systemic approach is required which includes three phases

Pre-project Assessment

  • Review written material (e., website, patient satisfaction survey results, etc),
  • Interviews with directors, physicians, nurses and administrative professionals,
  • Survey program participants

Professional Training

  • Based the information gathered during the assessment phase, a program is developed to meet the needs of your organization
  • Programs are structured around your time frames,
  • A variety of teaching modalities are employed including case studies, role plays and discussion.

Post-project Reinforcement

  • Email participants to review material
  • Teleseminars reviewing key concepts

*Physician One-on-One Communication Skills Coaching sessions are usually done during a visit to a healthcare organization.

 

 
The Center for Healthcare Communiction