Engaging Your Patients
Surefire Strategies to Empathize, Interview and Educate

Program Description

Learn what to say to patients – and what NEVER to say to patients! This high-energy interactive program will empower healthcare professionals with skills to dramatically improve the quality of interactions with patients. This program, developed from evidence-based information, will lead to dramatically improved patient compliance and decreased risk of medical errors due to miscommunication. This workshop covers Edward Leigh’s PIE Model of Patient Communication: Psychosocial (providing emotional support), Interviewing (gathering information) and Educating (giving information). Specifically, the program covers topics such as: opening/closing patient interviews, listening skills, empathic responding, questioning techniques and top tips to educate patients with impact! Communicate your way to successful patient interactions!

Program Objectives

1. Demonstrate effective interview openings & closings
2. Apply nonverbal communication & listening skills
3. Practice empathic & caring behaviors
4. Apply strategies for gathering information from patients
5. Demonstrate techniques for educating patients

Program Outline

• Effective interview openings & closings
  • Getting the name right
  • Preparing for visit
  • Effective openings
  • Effective closings
• Nonverbal communication & listening skills
  • Deciphering nonverbal communication
  • Powerful paralanguage cues
  • Active listening skills
  • Barriers to effective listening
• Empathic & caring behaviors
  • The power of empathy
  • Differences between empathy & sympathy
  • Incorporating empathy into interviews
  • Encouraging patients
• Gathering information from patients
  • Introduction to interviewing
  • Closed- and open-ended questions
  • Handling sensitive topics
  • Question never to ask
• Educating patients
  • Introduction to patient education
  • Using office charts and models
  • Brochures & other written materials
  • Promoting healthy behaviors

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