What Every Clinical Healthcare Professional MUST Know!

Program Description

This high-energy interactive program will empower healthcare professionals with skills to dramatically improve the quality of interactions with patients. This will lead to highly satisfied patients and improved compliance. This workshop will allow participants to practice listening, empathy and questioning techniques. Communicate your way to success!

Program Objectives:

1. Examine effective interview openings & closings
2. Review nonverbal communication & listening skills
3. Practice empathic & caring behaviors
4. Describe strategies for gathering information from patients
5. Review techniques for educating patients

Program Outline

• Effective interview openings & closings
  • Getting the name right
  • Preparing for visit
  • Effective openings
  • Effective closings
• Nonverbal communication & listening skills
  • Deciphering nonverbal communication
  • Powerful paralanguage cues
  • Active listening skills
  • Barriers to effective listening
• Empathic & caring behaviors
  • The power of empathy
  • Differences between empathy & sympathy
  • Incorporating empathy into interviews
  • Encouraging patients
• Gathering information from patients
  • Introduction to interviewing
  • Closed- and open-ended questions
  • Handling sensitive topics
  • Question never to ask
• Educating patients
  • Introduction to patient education
  • Using office charts and models
  • Brochures & other written materials
  • Promoting healthy behavior

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